Customer Needs
Repairing software problems 90%
Formal training on department specific programs 80%
New equipment requests and installations 70%
New software requests and installations 70%
Repairing equipment problems 70%
Custom design of programs or reports 70%
One-on-one assistance with department specific programs 50%
Formal training on boxed software programs 40%
One-on-one assistance with boxed software programs 40%
NOTE: Complete Survey Results available at Appendix C, Page A-7.